Customer Service Specialist

Located in Mission Viejo, One Step Services is a marketing solutions company that has been in business for almost 30 years. Our full service marketing team includes customer service representatives, graphic designers, data management, print fulfillment and direct mail finishing personnel.

Currently we are looking for customer service-oriented individuals to join our team and provide prompt, efficient and courteous service to all One Step Services clients whom may call or e-mail with questions, inquiries or may need assistance in using our products and services.

A member of our marketing team must be able to:

• Efficiently and professionally handle/process incoming telephone calls.
• Follow-up via telephone and email with clients on orders.
• Strong data entry capabilities and intermediate to advanced Excel knowledge required.
• Generate shipping labels for USPS, FedEx, UPS, etc.
• Experience using Google Docs and Mac OS required.
• Provide information for clients on the use of our products and services.
• Proof and correct typographical, photo and layout errors on orders.
• Provide complete and accurate documentation to clients when needed.
• Handle related tasks and projects as needed.

Customer service experience preferably in a high call volume, problem solving environment in previous work history is preferred. Our ideal candidates will possess excellent communication skills, an ability to work over the telephone, strong attention to detail, flexibility, be deadline-oriented, able to effectively problem solve on the spot and be capable of working in a demanding work environment. You must consider yourself to be “tech-savvy” when it comes to working with software programs, CRM systems, data management software, and online applications.

You can learn more about our company by visiting www.onestepservices.com

Benefits include medical, dental, vision, life insurance plans with company participation + vacation time and paid holidays.

Completed applications MUST contain a cover letter + complete resume only emailed to jobs@onestepservices.com...please no phone calls. We want to know why you think you are the right fit for our team!

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour